CRM and social networking...
I was quoted in Computing the other week making somewhat unsupportive remarks about the CRM vendor’s attempts to harness social networking. In essence my feelings are that companies need to understand the impact of social networking rather than concern themselves about taming it.
RightNow's Defense Contract
Bozeman, Montana-based RightNow Technologies has unveiled new "defense-ready hosting capabilities" designed to support both the Department of Defense and other civilian government and intelligence agencies, according to company officials, who add...
Read more about RightNow's Defense Contract...SOA and Cloud Computing on the Rise of Gartner Hyp
ReadWriteWeb recently posted an interesting piece on a research showing that the Fastest Growing US Companies are Rapidly Adopting Social Media. What interested me the most was the Gartner Hype Curve for Emerging Technologies 2008 that was presented...
Read more about SOA and Cloud Computing on the Rise of Gartner Hype Curve...Address Data Providers Integrate to Salesforce
In Australia, the Postal Service can supply a data file or xml integration of all combinations of City, Zip Code and State. I would assume that this is available in other countries also....
Read more about Address Data Providers Integrate to Salesforce...Google's 2009 EMEA Faculty Summit
Our Zurich office was proud to host Google's second annual EMEA (Europe, Middle East, and Africa regions) Faculty Summit last month. Eighty leading academics joined us from 66 universities in 24 countries for this three-day event....
Read more about Google's 2009 EMEA Faculty Summit...Poll Your Followers With a twtpoll
Engaging your followers is a simple way to add value to your Twitter account. Part of the beauty of Twitter is asking questions and getting answers. The ugly part of getting answers is compiling them....
Read more about Poll Your Followers With a twtpoll...CRM and improving order fulfillment...
As I’ve touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, ‘downstream’ areas, such as order fulfilment,...
Read more about CRM and improving order fulfillment......