How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the sense that the system doesn’t go live. Where CRM has commonly failed is in its ability to positively impact the bottom line.
At a loss for words?
Have you ever been stumped in finding the right words to search for? Back when I was planning my wedding, I had a list of wedding songs in mind, but the problem was that I couldn't remember any of the artist names or song titles. So I started...
Read more about At a loss for words?...Google Docs Guide: How to do Stuff with Google Doc
Google Docs is like an online version of Microsoft Office where you can create and upload documents, spreadsheets, and presentations, then share them with anyone you choose. This tutorial and guide will help you get more out of Google...
Read more about Google Docs Guide: How to do Stuff with Google Docs...Share your Google Latitude location
A few months ago, we introduced Google Latitude, a new feature for mobile and iGoogle that lets you share your location with your friends. Since the launch, a lot of you have asked "What if I want to share my location with people who are not my...
Read more about Share your Google Latitude location...Accessible View: An ARIA for web search
From time to time, our own T.V. Raman shares his tips on how to use Google from his perspective as a technologist who cannot see -- tips that sighted people, among others, may also find useful. In the spirit of a recent post discussing some of our...
Read more about Accessible View: An ARIA for web search...Run by Wall St? Cause or Company?
In light of the Yahoo! - Microsoft fiasco, fellow bloggers Larry Dignan and Vinnie Mirchandani have been asking the question whether there is too much emphasis on just one stakeholder - the shareholder. After all, shouldn't a technology company (or...
Read more about Run by Wall St? Cause or Company?...Getting a CRM education...
One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the...
Read more about Getting a CRM education......